PENN Entertainment, Inc.

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Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIES- Monitor guest consumption of alcohol and intervenes as needed according to guidelines.- Maintain par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory. - Place liquor, fruit, and bar supplies in their designated places following established storage guidelines and safety procedures.- Replace empty beer kegs.- Ensure that garnish items are adequately prepared and stocked. - Fills ice bins with crushed or cubed ice from designated ice machines.- Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures. - Remove and properly dispose of debris accumulated at the bar in accordance with department procedures.- Clean counter areas, sinks and floors as required to maintain a clean and safe work station.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.- Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
Job ID
2024-118594
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIES - Assist server with guests’ dining experience.- Responsible for clearing all tables and resetting in accordance with department standards. - Monitor tables to assess guests’ needs; anticipate and respond to guest requests when meal has been completed while keeping table clear to provide a clean, neat, eating area. - Restock and clean assigned station at the end of each shift in accordance with department standards.- Maintains cleanliness of designated areas as directed in accordance with established department standards.- Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
Job ID
2024-118599
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIES - Assist server with guests’ dining experience.- Responsible for clearing all tables and resetting in accordance with department standards. - Monitor tables to assess guests’ needs; anticipate and respond to guest requests when meal has been completed while keeping table clear to provide a clean, neat, eating area. - Restock and clean assigned station at the end of each shift in accordance with department standards.- Maintains cleanliness of designated areas as directed in accordance with established department standards.- Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
Job ID
2024-117569
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIES- Perform all duties to department standard and/or as directed by leadership. - Perform more detailed cleaning as required or assigned.- Move, rearrange and clean furniture.- Clean any bio hazardous materials when it occurs.- Remove trash from the trash container and place into the dumpster.- Familiar with the proper use of cleaning chemicals and equipment.- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to EVS calls.- Attend all departmental and company training programs or meetings as directed.- Complete daily work assignments and responsibilities. - Use two-way radios and maintain professional radio etiquette at all times. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Perform other job related and compatible duties as assigned. 
Job ID
2024-117758
Position Type
Regular Part-Time
Category
Housekeeping & Environmental Services
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Responsible for accurate accountability of the Cashier and Player Services department activity.- Responsible for accurately completing and updating electronic MTL/NIL and chip bank.- Conduct transactions within the department and other departments as needed.- Perform Player Services Cashier duties as needed.- Understand department objectives, standards, and guidelines.- Be knowledgeable and comply with Title 31 regulations.- Possess thorough knowledge of casino policies for all cashier areas.- Maintain security and accountability over all funds, to include chips, coins, cash currency, foreign currency and paperwork.- Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers.- Process table fills and credits. - Prepare and process exchanges.- Compile information, complete and submit reports as needed.- Meet department uniform, appearance and grooming requirements.- Answers phone calls with proper phone etiquette- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2024-115843
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
- Follow recipes to prepare and/or cook food to meet departmental standards or as directed.- Measure, convert and make recipe substitutions without affecting quality.- Work closely with Sous Chef to monitor culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities.- Administer all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness.- Complete knowledge and understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures. - Proficient at soups, sauces, starches, thickeners and emulsifiers.- Perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian and prep when needed.- Proficient in the butchery of all meats and seafood.- Must adhere to regulatory, department and company policies.- Write prep list and take inventory.- Partner with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction.   - Exhibit excellent knife skills, classic cuts and sharpening. - Assist in operation of other food and beverage venues as needed.- Attend all departmental and company training programs or meetings as directed.- Must adhere to regulatory, department and company policies. - Properly maintains, cleans and sanitizes equipment and work areas to meet departmental standards or as directed.- Perform all job duties in a safe and responsible manner. - Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.- Perform other job related and compatible duties as assigned 
Job ID
2024-116588
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIES- Follow recipes to prepare and/or cook food to meet departmental standards or as directed.- Measure and convert recipes without affecting quality.- Perform assigned function within the kitchen such as broiler, sauté, Asian, prep and production when needed.- Accepts direction during day to day operations to ensure culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities are met.- Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness.- Basic knowledge/understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures. - Partner with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction.   - Must be familiar with and have exposure to prep list.- Take inventories.- Exhibit basic knife skills, classic cuts and sharpening. - Assist in operation of other food and beverage venues as needed.- Attend all departmental and company training programs or meetings as directed.- Must adhere to regulatory, department and company policies. - Properly maintains, cleans and sanitizes equipment and work areas to meet departmental standards or as directed.- Perform all job duties in a safe and responsible manner. - Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.- Perform other job related and compatible duties as assigned.
Job ID
2024-117661
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIES - Protect company assets. - Perform drops (which includes, but not limited to, pulling/pushing carts weighing up to 100 pounds, opening slot machines, pulling full BV cans, replacing with empty BV cans, transporting BV cans to a trolley cart, closing and locking slot machines)and counting of; currency, coins, chips, vouchers, TITO tickets, coupons and other monetary units as used in day to day business. - Perform verification, reconciliation and balancing functions including drafting or otherwise preparing any necessary documentation. - Perform drops, buys, cart loading, cart escorts, receive, dispense, secure, count, record, store, transport and perform all other functions necessary for the efficient administration of business. - Prepare accurate paperwork as required. - Understand and efficiently operate all machines used in the course of business including but not limited to machines used for counting or other information systems, including software and hardware. - Compile information, complete and submit reports as needed. - Clean and maintain machines and ensure supplies are stocked as needed. - Meet department uniform, appearance and grooming requirements. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
Job ID
2024-116580
Position Type
Regular Part-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Customer Service to all guests and team members.- Directly manage the facilities operations.- Supervise Facility team members including interviewing, selecting, hiring, orientation, training, disciplines, and payroll including the management of attendance and time records. - Supervise the work processes and procedures of team members including the assignment of tasks or apportionment of work to be done by team members including installation, repair, maintenance or replacement of electrical systems, heaters, plumbing, sinks, dishwashers, drains, carpentry, painting, furniture repair, landscaping, warehousing and storage, engine repair, snow removal and all job functions or duties of all Facilities team members.- Coordinate staff and schedule special functions or promotions or projects including coordination and communication with other involved departments and preparation of any and all necessary documentation.- Develop and implement departmental training programs, measurable performance evaluations and programs to reward and recognize performance of team members.- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions and transfers.- Promote policies, procedures and processes to increase revenue and effectively manage expenses while protecting and preserving the assets of the company.- Compile information, complete and submit reports to authorized management or Accounting as required.- Complete regular and periodic verification processes for the proper accounting of revenues, expenses and inventory.- Review and analyze departmental staffing needs and make recommendations for adjusting working schedules of team members to promote effective labor cost control while providing quality products and service.- Develop, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business trends and practices.  - Facilitate daily pre-shift meetings and disseminate information to team members.- Administer disciplinary actions, propose corrective action, and monitor post-disciplinary performance of team members.- Negotiate with vendors for supplies, machinery, parts and services as needed.- Maintain strict confidentiality in all departmental or company matters.- Gather information for long and short term planning to assist the Facilities Manager in budget planning.- Drive and safely use company vehicles and equipment.- Practice excellent customer service skills at all times to include, but not limited to, addressing customers’, vendors’, suppliers’ and team members’ needs courteously, promptly, and professionally.- Meet all departmental or company project and assignment requirements and deadlines.- Develop, attend or provide training as needed or required including but not limited to sanitation, and safety.- Provide for the safety of team members including keeping areas clean and free of safety hazards, debris and litter. Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2023-108241
Position Type
Regular Full-Time
Category
Facilities & Marine
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIES- Anticipate customer needs and appropriately suggest products to maximize service and sales.- Resolve service problems according to guidelines.- Follow appropriate food handling procedures to ensure safe, quality products.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register and Point of Sale system.- Complete deposits at the end of each shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters.- Ensure to go supplies and products are ordered and stocked as needed.- Accurately deliver to go food items to customer verifying order with guest.- Assist with running in-house food orders when possible- Accurately take to go orders from guest. Confirming order details prior to sending to kitchen. - Assist with Expo of to go orders when possible- Safely and responsibly handle scalding hot products and equipment.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Performs other job related and compatible duties as assigned 
Job ID
2024-116529
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIES- Greet and welcome guests, assign seating, and escort guests to their table.- Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow and introduction of server.- Participate as a team member with all servers, bussers, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Maintain dining areas including taking orders, delivery and bussing as necessary for the efficient operation of business.- Respond to telephone inquiries including making reservations and taking messages as needed.- Utilize electronic reservation system to make, retrieve and monitor guest reservations (where applicable).- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2024-118198
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Works directly with the Marketing Assistant Manager to ensure all direct mail, VIP events and promotional events are executed correctly and follow all regulatory requirements.- Successfully utilizes the systems provided to track and record all promotional items being distributed to guests. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2024-118976
Position Type
Regular Part-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
- Responsible for supervising staff and the overall daily management of a designated shift.- Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Assist in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership.- Monitors operation supply inventory on assigned shift. Notifies manager of issues.- Review and approve cage documentation based on established levels of authorization in absence of Shift Manager.- Prepare/review currency transactions reports in absence of Shift Manager on assigned shift.- Verify vault accountability at end of shift on assigned shift.- Verify Credit line availability in absence of Shift Manager on assigned shift.- Verification of main bank and window cashier drawers.- Authorizing checks.- Prepare customer deposit and safekeeping log.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.  - Maintains strict confidentiality in all departmental and company matters.
Job ID
2024-118488
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIES Dealer Role: - Ability to deal poker in order to provide a courteous and entertaining experience.- Accept direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met.- Initiate courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity.- Sponsor new dealers as needed in order to provide new hires with adequate on the job training.- Protect the integrity of the game through visual observation of all guests and game layout  - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats. - Present oneself as a credit to the Company and encourages others to do the same.  - Performs accurate chip transactions.- Observe all customer bets.- Notify Poker Leadership immediately of any irregularities or any customer requests which are outside of a Poker Dealer's authority or knowledge.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.Host Role- Operate computerized and/or manual poker seating reservation system.- Assist in coordinating general requests from guests and players within the poker room with various departments, including basic host functions. - Assist in coordinating poker tournaments and other special events within the poker room.- Maintain familiarity with company activities and events and responds to customer inquiries.- Responsible for maintaining an impressed bank and ensuring the impressed bank is balanced at all times.- Perform daily chip transfers from the main bank to the poker bank.- Assist in the handling of all guest related matters with positive outcomes on disagreements in a consistent, professional manner.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2024-118363
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for performing daily audits of gaming and non-gaming revenues, as assigned.- Reports to and assists the Revenue Audit Supervisor. - Track and report variances related to the areas in which the audit was performed.- Track numerically controlled forms as directed.- Complete Audit Finding Reports (Exception Reports) on all deviations from procedures and/or IC’s found in daily audits.- Maintain credit card terminal reports and statements.- Report and maintain daily revenues from all outlets.- Complete Complimentary Allocation.- Maintain Micros reports.- Maintain all controlled forms.- Prepare the information required to complete monthly journal entries.- Assist in maintaining compliance with the Internal Control System. - Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2024-117480
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Serves as the Security Manager on duty in the absence of the Security Shift Manager- Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws- Maintain safety and inspections reports for the property- Conduct regular security post inspections- Prepare security incident reports and maintain security logs.- Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.- Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.- Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2024-117765
Position Type
Regular Full-Time
Category
Security/Surveillance/EMT
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device. - Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count Team during the slot drop and transport funds to Count Room.- Monitor entry and exit from Count and Player Services mantrap as required.- Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.- Dispatch officers to various assignments and maintain activity logs.- Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court when necessary.- Meet department uniform, appearance and grooming requirements.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
Job ID
2024-118206
Position Type
Regular Full-Time
Category
Security/Surveillance/EMT
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIES- Ensure regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair. - Ensure functionality of the slot maintenance system.- Interact with Casino Operations personnel and guests while repairing slot machine functions. - Assist with slot layout and installation.- Work on special projects as assigned.- Assist in maintaining adequate stock of parts necessary for repairs.- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.- Assist customers with questions and complaints regarding slot machines.- Provide answers and explanations, and rectify problems as appropriate.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2024-117580
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIES- Protect company assets by observing the activities of employees and customers via surveillance cameras.- Review surveillance coverage on cases of patron/internal control disputes.- Complete daily activity report and note any pertinent facts. - Monitor recording equipment, and check equipment operation. - Report all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements.- Meet department uniform, appearance and grooming requirements.- Keep work areas clean and free of safety hazards, debris and litter.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2024-118561
Position Type
Regular Full-Time
Category
Security/Surveillance/EMT
Casino Property
Hollywood Casino at Kansas Speedway
Job Locations US-KS-Kansas City
**Sign-On Bonus** Pay-out will be paid as follows:- $500 in 30 days- $1000 in 90 days- $1000  in 180 days ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:-  Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department.- Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift.  - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2024-115946
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Kansas Speedway