ESSENTIAL DUTIES AND RESPONSIBILITIES- Monitor guest consumption of alcohol and intervenes as needed according to guidelines.- Maintain par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory. - Place liquor, fruit, and bar supplies in their designated places following established storage guidelines and safety procedures.- Replace empty beer kegs.- Ensure that garnish items are adequately prepared and stocked. - Fills ice bins with crushed or cubed ice from designated ice machines.- Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures. - Remove and properly dispose of debris accumulated at the bar in accordance with department procedures.- Clean counter areas, sinks and floors as required to maintain a clean and safe work station.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.- Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Assist server with guests’ dining experience.- Responsible for clearing all tables and resetting in accordance with department standards. - Monitor tables to assess guests’ needs; anticipate and respond to guest requests when meal has been completed while keeping table clear to provide a clean, neat, eating area. - Restock and clean assigned station at the end of each shift in accordance with department standards.- Maintains cleanliness of designated areas as directed in accordance with established department standards.- Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Assist server with guests’ dining experience.- Responsible for clearing all tables and resetting in accordance with department standards. - Monitor tables to assess guests’ needs; anticipate and respond to guest requests when meal has been completed while keeping table clear to provide a clean, neat, eating area. - Restock and clean assigned station at the end of each shift in accordance with department standards.- Maintains cleanliness of designated areas as directed in accordance with established department standards.- Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Recognize and ensure appropriate chemicals are used when cleaning and mixing appropriate chemicals.- Move, rearrange and clean furniture.- Report any problems, including property damage or equipment failure, to Environmental Services leadership.- Mop, scrub, rinse and polish hard floors.- Safely operate and control all mechanical equipment as necessary to perform job duties assigned as well as maintain and clean machines after use.- Perform deep cleaning duties in all areas of the facility and perform EVS Attendant duties as required and/or assigned.- Stock and supply all service areas with appropriate cleaning supplies.- Frequently maneuver in small, limited spaces and use ladders and/or mechanical lifts, as well as clean ground level areas.- Attend all departmental and company training programs or meetings as directed.- Complete daily work assignments and responsibilities. - Use two-way radios and maintain professional radio etiquette at all times. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Perform other job related and compatible duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Responsible for accurate accountability of the Cashier and Player Services department activity.- Responsible for accurately completing and updating electronic MTL/NIL and chip bank.- Conduct transactions within the department and other departments as needed.- Perform Player Services Cashier duties as needed.- Understand department objectives, standards, and guidelines.- Be knowledgeable and comply with Title 31 regulations.- Possess thorough knowledge of casino policies for all cashier areas.- Maintain security and accountability over all funds, to include chips, coins, cash currency, foreign currency and paperwork.- Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers.- Process table fills and credits. - Prepare and process exchanges.- Compile information, complete and submit reports as needed.- Meet department uniform, appearance and grooming requirements.- Answers phone calls with proper phone etiquette- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Protect company assets. - Perform drops (which includes, but not limited to, pulling/pushing carts weighing up to 100 pounds, opening slot machines, pulling full BV cans, replacing with empty BV cans, transporting BV cans to a trolley cart, closing and locking slot machines)and counting of; currency, coins, chips, vouchers, TITO tickets, coupons and other monetary units as used in day to day business. - Perform verification, reconciliation and balancing functions including drafting or otherwise preparing any necessary documentation. - Perform drops, buys, cart loading, cart escorts, receive, dispense, secure, count, record, store, transport and perform all other functions necessary for the efficient administration of business. - Prepare accurate paperwork as required. - Understand and efficiently operate all machines used in the course of business including but not limited to machines used for counting or other information systems, including software and hardware. - Compile information, complete and submit reports as needed. - Clean and maintain machines and ensure supplies are stocked as needed. - Meet department uniform, appearance and grooming requirements. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members Repair equipment as necessary and replace broken equipment as needed, up to and including all restaurants, bars and associated kitchens, this includes lighting and safety hazards. - Trouble-shoot equipment and provide leadership possible problem causes, and potential solutions.- Repair and replace broken equipment on the casino floor and associated venues.- Maintain and clean the facilities shop and all service level office and equipment rooms including all electrical rooms, compressor rack rooms, UPS rooms, and assist with maintaining all office areas, and work areas, including the warehouse area, switchgear area, chiller and boiler rooms, wardrobe and off-site warehouse.- Repair and replacement of broken equipment including, air handlers, exhaust fans, FCU’s, and the roof membrane itself as necessary; conduct preventative maintenance on all roof related equipment and demonstrate the procedure to the general repair position, including, but not limited to, changing filters, replacing belts, cleaning and lubricating equipment as necessary, and assist in removing snow where it presents a hazard to equipment or danger to personnel.- General knowledge of electricity and electrical components, be competent with a multi-meter and be able to trouble-shoot and repair a variety of electrical equipment. Assist leadership in planning and implementing electrical repairs and installs as necessary.- General knowledge of plumbing and plumbing fixtures; trouble-shoot and repair plumbing problems, as well as assist leadership in planning and implementing plumbing repairs and new projects as necessary.- General knowledge of carpentry and woodworking, using various woodworking tools and equipment safely and efficiently including multiple automatic saws, jig saws, table saws and routers. Repair furniture and fabricate products as required.- Perform any job needed for the repair and maintenance of the property, as it relates to the daily function of keeping the property safe and operational.- Operate a variety of lifts and other facilities equipment and vehicles. - Proficient with welding and soldering equipment, hand held tools and shop equipment. - Perform all work in a consistently safe manner, including the use of personal protective equipment, including, but not limited to, safety gloves, harness’ ear protection, and eye protection, safety vests, proper safe use of ladders and basic tools, and chemicals. Be cognizant of Lock Out/Tag Out procedures, MSDS requirements, BBP expectations, PPE requirements and report all safety hazards. - Assist with snow removal as needed , including, but not limited to, driving various vehicles, operating plows, hand shoveling when necessary, putting down ice melt, operating a mechanical spreader, or using a walk behind spreader. - Take readings on vital equipment including, but not limited to, recording all vehicle mileage, track gas usage, and reporting any vehicle damage.- Respond to all facility maintenance needs as requested by other departments, including but not limited to, ensuring that all equipment utilized in all aspects of facilities are functioning properly.- Assist in all emergency training and participate as directed in emergencies.- Meet department uniform and appearance standards, as well as grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Anticipate customer needs and appropriately suggest products to maximize service and sales.- Resolve service problems according to guidelines.- Follow appropriate food handling procedures to ensure safe, quality products.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register and Point of Sale system.- Complete deposits at the end of each shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters.- Ensure to go supplies and products are ordered and stocked as needed.- Accurately deliver to go food items to customer verifying order with guest.- Assist with running in-house food orders when possible- Accurately take to go orders from guest. Confirming order details prior to sending to kitchen. - Assist with Expo of to go orders when possible- Safely and responsibly handle scalding hot products and equipment.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Performs other job related and compatible duties as assigned
ESSENTIAL DUTIES AND RESPONSIBILITIES- Anticipate customer needs and appropriately suggest products to maximize service and sales.- Resolve service problems according to guidelines.- Follow appropriate food handling procedures to ensure safe, quality products.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register and Point of Sale system.- Complete deposits at the end of each shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters.- Ensure to go supplies and products are ordered and stocked as needed.- Accurately deliver to go food items to customer verifying order with guest.- Assist with running in-house food orders when possible- Accurately take to go orders from guest. Confirming order details prior to sending to kitchen. - Assist with Expo of to go orders when possible- Safely and responsibly handle scalding hot products and equipment.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Performs other job related and compatible duties as assigned
Hollywood Casino Kansas Speedway is currently looking for a Marketing Manager to join the team. Tuesday- Saturday work week - hours typically 9:00am-5:30pm except during scheduled promotions. ESSENTIAL DUTIES AND RESPONSIBILITIES- Accountable for supervising and managing staff in the following areas of the Marketing Department: advertising, promotions, special events/entertainment, and social media. - Responsible for the management of all property promotions to include slot tournaments, brand promotions and assisting with VIP events. Creates strategic plans, execution plans and promotions calendar.- Responsible for adhering to the property compliance guidelines and ensuring the creation and execution of all promotional rules have been completed in timely manner, approved and observed.- Coordinates with shared services to ensure creative requests are opened in a timely manner and all information provided is correct.- Develops implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.- Responsible for managing and overseeing the marketing efforts and communication efforts for the company in the social media sphere, with a consistent and appropriate voice. - Ensure social media and web is monitored for opportunities to engage in active and relevant conversations about the property. Manage overall brand on social media and create on line marketing strategies.- Responsible for the management of all marketing support services to include advertising, public relations, and internal department requests. Responsible for press releases and media correspondence in relation to marketing programs or property advertising.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Works directly with the Marketing Assistant Manager to ensure all direct mail, VIP events and promotional events are executed correctly and follow all regulatory requirements.- Successfully utilizes the systems provided to track and record all promotional items being distributed to guests. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Responsible for supervising staff and the overall daily management of a designated shift.- Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Assist in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership.- Monitors operation supply inventory on assigned shift. Notifies manager of issues.- Review and approve cage documentation based on established levels of authorization in absence of Shift Manager.- Prepare/review currency transactions reports in absence of Shift Manager on assigned shift.- Verify vault accountability at end of shift on assigned shift.- Verify Credit line availability in absence of Shift Manager on assigned shift.- Verification of main bank and window cashier drawers.- Authorizing checks.- Prepare customer deposit and safekeeping log.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. - Maintains strict confidentiality in all departmental and company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Supervise day to day operations of Poker Room.- Direct the Poker Dealers to accomplish the goals of the Poker area and Casino Operations department.- Provide visible leadership in gaming operation areas.- Ensure compliance with Title 31 requirements and processes. - Responsible for the integrity of daily operations.- Present oneself as a credit to Company and encourages others to do the same.- Provide feedback as appropriate to Dealers regarding opportunities for skill development and professional advancement.- Supervise, coach, instruct and direct Poker Dealers in proper procedures of all aspects of poker operations.- Handle player service issues as needed.- Effectively manage game spread and staffing.- Protect the integrity of all poker games. - Administer disciplinary or corrective action, and monitor post-disciplinary performance of team members.- Develop, implement, and present departmental training programs from time to time as assigned, including but not limited to, organizing and conducting instructional classes designed to develop professional dealing skills.- Effectively manage an impressment bank and perform cash/chip transactions accurately by following the department cash handling procedures. - Recommend, schedule, and conduct training activities. - Protect and preserve the assets of the company.- Provide for the safety of team members including keeping areas clean and free of safety hazards, debris, and litter, and performing all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for performing daily audits of gaming and non-gaming revenues, as assigned.- Reports to and assists the Revenue Audit Supervisor. - Track and report variances related to the areas in which the audit was performed.- Track numerically controlled forms as directed.- Complete Audit Finding Reports (Exception Reports) on all deviations from procedures and/or IC’s found in daily audits.- Maintain credit card terminal reports and statements.- Report and maintain daily revenues from all outlets.- Complete Complimentary Allocation.- Maintain Micros reports.- Maintain all controlled forms.- Prepare the information required to complete monthly journal entries.- Assist in maintaining compliance with the Internal Control System. - Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device. - Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count Team during the slot drop and transport funds to Count Room.- Monitor entry and exit from Count and Player Services mantrap as required.- Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.- Dispatch officers to various assignments and maintain activity logs.- Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court when necessary.- Meet department uniform, appearance and grooming requirements.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device. - Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count Team during the slot drop and transport funds to Count Room.- Monitor entry and exit from Count and Player Services mantrap as required.- Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.- Dispatch officers to various assignments and maintain activity logs.- Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court when necessary.- Meet department uniform, appearance and grooming requirements.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Promptly and accurately take beverage and food orders, transmit orders to Culinary team and serve food items to guests.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of POS System, cash bag or bank. - Provide table service to customers according to department standards.- Follow appropriate food handling procedures to ensure safe, quality products.- Maintain cleanliness/appearance of assigned area, stock/restock supplies and complete side duties according to department standards. - Participate as a team member with all servers, bussers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Promptly and accurately take beverage and food orders, transmit orders to Culinary team and serve food items to guests.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of POS System, cash bag or bank. - Provide table service to customers according to department standards.- Follow appropriate food handling procedures to ensure safe, quality products.- Maintain cleanliness/appearance of assigned area, stock/restock supplies and complete side duties according to department standards. - Participate as a team member with all servers, bussers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Ensure regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair. - Ensure functionality of the slot maintenance system.- Interact with Casino Operations personnel and guests while repairing slot machine functions. - Assist with slot layout and installation.- Work on special projects as assigned.- Assist in maintaining adequate stock of parts necessary for repairs.- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.- Assist customers with questions and complaints regarding slot machines.- Provide answers and explanations, and rectify problems as appropriate.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.